1. Who we are and what these terms cover
AccountRio (the “Service”) is invoicing and accounting software for businesses, available at accountrio.app and app.accountrio.app. It is owned and operated by Axceera (Pvt) Ltd, a company registered in Sri Lanka (“Axceera (Pvt) Ltd”, “we”, “us”).
By creating an account, joining an organization in AccountRio or otherwise using the Service, you agree to these Terms of Service and to our Privacy Policy. If you use the Service for a business, you confirm that you are allowed to accept these terms for it, and “you” includes that business. If you do not agree, do not use the Service.
2. The Service
AccountRio lets you create and send invoices and estimates, record payments, track time and expenses, see profit per project, set up recurring invoices and payment reminders, work with your team, and run financial reports. AccountRio is in beta: we add and improve features often, and a feature marked “coming soon” is not part of the Service until it is released.
3. Accounts and organizations
- You must be at least 18 and give accurate details, including a working email address.
- Keep your password secret and turn on two-factor sign-in where you can. You are responsible for what happens under your account; tell us at once at support@accountrio.app if you think someone else has used it.
- Your business is an organization in AccountRio. Its Owners control its plan, billing, settings and members, and are responsible for the people they invite and the roles they give them.
4. Plans, trials and seats
- AccountRio has a Free plan and paid plans (Pro and Business) priced per seat, monthly or yearly, as shown on our pricing page. Members and pending invitations each use a seat.
- Each new organization can try Pro free for 21 days, once, without a card. When the trial ends the organization moves to the Free plan unless an Owner buys a plan. Nothing is charged automatically at the end of a trial.
- If an organization has more members than its plan allows (after a trial or a downgrade), it becomes read-only for everyone except its Owners until seats are added or members are removed. Your data is kept.
5. Payments, renewals and cancellation (Paddle)
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries about payments and handles returns. When you buy a plan you buy it from Paddle, and Paddle’s Buyer Terms also apply to the purchase.
- Prices are in US dollars before tax. Paddle adds the sales tax or VAT that applies where you are and sends your receipts and invoices.
- Subscriptions renew automatically at the end of each month or year for the same period, at the price and number of seats then in effect, until cancelled.
- Adding seats or upgrading is charged straight away for the rest of the current period, pro-rated. Removing seats or downgrading is credited against your next bill.
- Owners can cancel at any time in Settings › Plan & billing or from the link in Paddle’s receipt email. You keep your plan until the end of the period already paid for, then the organization moves to the Free plan; there are no further charges.
- We will tell you by email at least 30 days before a price increase takes effect on your subscription. You can cancel before it does.
- If a payment fails, Paddle will retry it. If it still cannot be collected, the subscription may be cancelled and the organization moved to the Free plan.
6. Refunds
Every payment can be refunded in full if you ask within 14 days of it. Refunds are made by Paddle. Our Refund Policy explains how to ask and what happens to your plan. Nothing in these terms limits any right you have by law to cancel or get a refund.
7. Your data
- The information you and your team put into AccountRio (your clients, invoices, time, expenses, files and settings) is yours. You give us permission to store, process and display it only to provide, secure and support the Service for you.
- For personal data about your clients and contacts, you decide what is collected and we process it on your behalf. You are responsible for having a lawful basis to enter it and to email documents to the people you send them to.
- You can export your reports and lists (PDF, Excel and CSV) at any time. After an organization or account is closed we delete its data as described in our Privacy Policy.
8. No professional advice
AccountRio calculates totals, taxes, exchange-rate conversions and reports from the information you enter and the settings you choose. It does not give tax, legal, accounting or financial advice. Suggested exchange rates come from a third-party source and are for convenience only. You are responsible for checking your documents and filings and for meeting the tax and record-keeping rules that apply to your business; speak to a qualified adviser if you are unsure.
9. Acceptable use
You must not use the Service to, or try to:
- break any law, or issue false, fraudulent or misleading invoices or documents;
- send spam or unwanted messages, or impersonate anyone;
- upload malware, or content that infringes someone else’s rights;
- get into accounts, organizations or data that are not yours, probe or test our systems for weaknesses without our written permission, or get around limits or security features;
- overload or disrupt the Service, or scrape, copy or reverse-engineer it except where the law allows;
- resell the Service or use it to build a competing product.
10. Our intellectual property
Axceera (Pvt) Ltd owns the Service, including its software, design, documentation and the AccountRio name and logos. These terms give you a limited, non-exclusive, non-transferable right to use the Service while your account is open; they do not transfer any ownership. If you send us ideas or feedback, we may use them without any obligation to you.
11. Services from others
The Service relies on other providers, such as Paddle for payments, Cloudflare for hosting and email delivery, and an exchange-rate provider. Their own terms apply to what they provide, and we are not responsible for services we do not control.
12. Availability and changes to the Service
We work to keep AccountRio available, secure and accurate, but we do not promise that it will be uninterrupted, error-free or available at all times. We may carry out maintenance, and we may change or remove features. If we remove a feature you pay for in a way that materially reduces the Service, we will tell you in advance and you may cancel and ask for a pro-rated refund of the unused part of your period.
13. Suspension and termination
You can stop using AccountRio and cancel any subscription at any time. We may suspend or close an account or organization if you materially or repeatedly break these terms, if a payment is not made, if there is a security or fraud risk, or if the law requires it. Where reasonable we will warn you first and give you a chance to fix the problem and export your data. Sections 7 to 10 and 14 to 18 continue after termination.
14. Disclaimer
Except as these terms say otherwise, and to the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement.
15. Limitation of liability
To the extent the law allows, Axceera (Pvt) Ltd is not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill. Our total liability for all claims relating to the Service is limited to the amount you paid for the Service in the 12 months before the event giving rise to the claim, or USD 100 if you paid nothing. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law.
16. Indemnity
If you use the Service for a business, you will compensate us for reasonable losses and costs arising from claims by others caused by the data you put into the Service or by your breach of these terms.
17. Changes to these terms
We may update these terms as the Service and the law change. We will post the new version here with its date and, for material changes, tell account Owners by email or in the app at least 30 days before they take effect. If you do not agree, you can cancel before then; continuing to use the Service after that means you accept the new terms.
18. Governing law and disputes
These terms are governed by the laws of Sri Lanka, and the courts of Colombo, Sri Lanka, have jurisdiction over any dispute. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may bring a claim in its courts. Please contact us first: most problems can be solved quickly by email.
19. Contact
Axceera (Pvt) Ltd, Sri Lanka. Support and billing: support@accountrio.app. Privacy: privacy@accountrio.app. For your orders, receipts and payment details you can also use Paddle’s buyer support at paddle.net.