1. The 14-day guarantee
AccountRio is provided by Axceera (Pvt) Ltd and sold through Paddle.com, which is the Merchant of Record for all our orders. If AccountRio is not right for you, you can have a full refund of any payment within 14 days of the date it was charged. This applies separately to each payment:
- the first payment for a Pro or Business plan, monthly or yearly;
- each automatic renewal, monthly or yearly;
- charges for extra seats or for upgrading to a higher plan.
You don’t need to give a reason, and we won’t ask you to justify it.
2. The Free plan and the free trial
The Free plan costs nothing, and the 21-day Pro trial needs no card and is never charged automatically, so there is nothing to refund. If you buy a plan during or after your trial, the 14 days start on the date of that payment.
3. How to ask for a refund
- Go to paddle.net, find your AccountRio order with the email address you paid with, and choose Request refund. You can also use the link in the receipt email Paddle sent you.
- Or email support@accountrio.app from your account’s email address with your order number (it is on the receipt), and we will arrange it with Paddle.
Refunds within the 14 days are approved. Paddle returns the money to the card or payment method you used, including the tax it charged. It usually shows on your statement within 5 to 10 business days, depending on your bank.
4. What happens after a refund
A refunded subscription is cancelled and your organization moves to the Free plan straight away. Your invoices, clients and other data are kept, so you can export them or buy a plan again later. If your organization then has more members than the Free plan allows, it becomes read-only for everyone except its Owners until members are removed or seats are bought.
5. After 14 days
After 14 days we don’t refund the rest of a period you have started, but you can cancel at any time so that you are not charged again (see below). Whenever it happened, contact us and we will put it right if you were charged in error, charged twice, charged after you cancelled, or could not use a feature you paid for because it was removed. Fewer seats or a lower plan are credited against your next bill.
6. Cancelling
Owners can cancel in AccountRio under Settings › Plan & billing, or from the link in any Paddle receipt. Cancelling stops future renewals; you keep your plan until the end of the period you paid for, then the organization moves to the Free plan. Cancelling does not refund the current period by itself: ask for a refund as above if you are within 14 days of the payment.
7. Your legal rights
This policy adds to your rights under the law and does not limit them. For example, consumers in the EU and the UK have a 14-day right to withdraw from a purchase. Your purchase is also covered by Paddle’s Refund Policy and Buyer Terms; where they differ, you get whichever is more generous to you. If you have a problem with a charge, please contact us or Paddle before disputing it with your bank, so we can fix it quickly.
8. Contact
Questions about a payment or a refund: support@accountrio.app, or Paddle’s buyer support at paddle.net. See also our Terms of Service.